FREQUENTLY ASKED QUESTIONS

We make everything with love and care, so Teepee Joy items are warranted against manufacturing or material defects for a period of three years from the date you purchased them. 


Where do your products come from?

All of our products are handcrafted in our family shop at Chicago.

Can you buy the pillows, mat or any other of the additional items without buying the teepee?

Yes, of course! Please make sure to check the appropriate box to remove the teepee from the order (top of the page) and choose any of the additional items

What is the average turn around time for teepee orders?

Since all teepees are made-to-order, it takes few days to cut, sew, inspect and pack (depends on orders queue). Pre-Designed Teepees are usually shipped in 2-7 days and Custom Teepees can take a bit longer. Shipping transit is typically 1-5 days, depends on your location.With that said, we do understand "emergencies" like a fast-approaching birthday. If you do need your order sooner, reach out to us via phone, email or chat and we will do our best to accommodate. In most cases "rush requests" are shipped the next day.

What is your return policy?

We want you and your children to be 100% thrilled with your purchase. If you are not, please get in touch with us within 90 days of receiving your items, and arrange for a free return.We will send you a return label, and we can provide you with easy instructions for how to send your items back. We are happy to provide you with a full refund, or an exchange less shipping – whichever you would prefer.

Do you sell a bigger or smaller version of the teepee?

Unfortunately, not. All of our teepees are the same size. 45" square, 60" high. 

What age group is the teepee suited for?

The recommended age is 3 to 8

What is the mat made of?

The fabric is the same type of material used for the teepee (7-10oz, midweight, 100% cotton). The filling used is a heavyweight batting.

What is included aside from the tent itself?

The base price includes the teepee only. All other items are available to purchase but optional.

Can I mix and match between different listings?

All of our products are made to order so we can accommodate in most cases. You are welcome to verify with us via chat, email or phone call