Of course! Feel free to use each listing customization options. If you feel that the options provided limit you, let us know, and we will work with you on the required changes and share a digital proof. Small, minor changes such as name, fonts or colors are always free. A complete redesign may require a design fee.
🙋 FREQUENTLY ASKED QUESTIONS
Can I edit details such as additional names, different fonts, colors, etc.?
Do you recommend adding padding underneath the rug?
Yes. Rugs placed directly on the floor without padding can slip and slide, and a pad should keep it in place. You can find quality pads online for $10-$20.
When will my order ship and arrive?
Since all of our area rugs are made-to-order, it takes a few days to design, print, inspect, and pack your order (depends on the orders queue).
Our area rugs are usually shipped in 3-7 business days. Shipping transit is typically 1-5 days, depending on your location.
With that said, we do understand "emergencies" like a fast-approaching birthday. If you need your order sooner, reach out to us via phone, email, or chat, and we will do our best to accommodate.
Do I receive a digital proof after placing the order?
We don't send digital proofs for general orders that stay within the listing options (colors, fonts, etc.). We will provide digital proof via email for custom area rugs. Please add a note (when placing the order) if you would like to see a proof before printing.
What happens if I received a damaged item?
Please send us a photo of the damaged item, and we will send a replacement. Please note that replacement items will be EXACTLY as the original item ordered. (size, design, etc.)
What is your return policy?
All of our personalized area rugs are made to order & cannot be resold to someone else. Therefore, our rugs are not eligible for returns. We guarantee all area rugs against any defects. In the event of a defect, we will be happy to replace the item.
Can I change the shipping address after placing the rug's order?
Please contact us as soon as possible if you find out that the shipping address provided is wrong. We can change the shipping address before sending your order for production.
We send most items for production in 12 to 24 hours to avoid any delays in shipment. We can't change the shipping address once the rug was sent for production as we use a printing partner.
I made a spelling mistake when placing the order. Now what?
Please notify us ASAP to find out if we can correct this mistake. We can only do it before the item is sent for production. If we can not edit it anymore, you would need to reorder with the correct spelling.
We copy/paste the information provided to avoid errors. If we made a spelling mistake, we would send a replacement item with the correct spelling.
Where is my order shipped from?
We design all area rugs in-house, and print using one of our exclusive printing partners to ensure superior quality and consistency. Our printing partners print and ship the orders directly to you from various locations throughout the United States. If you have multiple items in your order, they may ship separately. Local pickups are not available.